We want you to be happy with your order. If something isn’t right, we’ll make it right.

Return Window

You may return eligible items within 30 days of delivery for a refund or exchange.

Condition Requirements

Items must be returned in original condition and packaging. Apparel, patches, and other wearables are subject to inspection and must not show signs of damage or wear. Books and sealed items should be unopened and unused.

Signed / Personalized Items

Signed hardcovers, personalized books, and limited editions are returnable only if damaged or defective.

Digital Products

All digital product sales are final and non-refundable once delivered or accessed.

Galaxy’s Edge Insider Subscriptions

Insider subscriptions and the items sent in Insider shipments are not returnable or refundable. If anything in your Insider shipment arrives damaged, contact us and we’ll replace it.

Free Promotional Items

Free promotional items are not refundable. If one arrives damaged, contact us and we’ll replace it.

Defective, Damaged, or Incorrect Items

Contact us within 30 days of delivery with photos of the issue. We’ll replace the item or issue a full refund (including return shipping and original shipping charges) at no cost to you.

Who Pays Return Shipping?

  • Standard returns (buyer’s remorse, wrong size, etc.): Buyer pays return shipping. Original shipping charges are non-refundable.
  • Our error, damaged, or defective item: We cover return shipping and refund original shipping charges.

International Returns

International returns are accepted. All return shipping, customs duties, and related fees must be paid by the customer.

Refund Method & Timing

Refunds are issued to the original payment method once we receive and inspect the return.

  • Processing time: 3–5 business days after we receive the returned item.
  • There is no restocking fee.

How to Start a Return

Email shipping@galaxysedge.us with:

  • Order number
  • Items you wish to return
  • Reason for return
  • Photos (if damaged or defective)

We’ll reply with return instructions.

Exclusions

The following are not eligible for return unless damaged or defective:

  • Signed or personalized books
  • Digital products
  • Insider subscriptions and Insider shipment items
  • Free promotional items (not refundable)
  • Items that fail inspection (damaged, worn, or not in original condition)

Contact

Questions? Email us at shipping@galaxysedge.us. We’re happy to help.